joaya9's Privacy Policy

joaya9 (referred to hereinafter as "we", "our", or "the platform") provides a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and protect your personal information.

By using joaya9's website, mobile application, or any related services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform and contact us.

This Policy applies to all digital services related to joaya9 and must be read together with our Terms and Conditions and Responsible Gaming policy.

• Full name, date of birth, and gender — for account registration and age verification.
• Email address — for communication, account verification, and transaction notifications.
• Mobile number — for security verification (OTP) and emergency contact.
• Residential address — for identity confirmation and documentation where required.
• National ID (NID) or passport information — as part of the KYC (Know Your Customer) process.

• bKash, Nagad, or Rocket account mobile number — for processing deposits and withdrawals.
• Transaction history, deposit amounts, and withdrawal records — to keep account balances accurate.
• Records related to bonuses and promotional offers — solely to ensure eligible benefits are received.

• IP address and geographic location (up to country/region level) — for security and fraud prevention.
• Browser type, operating system, and device identity — to improve the platform experience.
• Cookies and local storage data — for session management and saving user preferences.
• Site usage patterns and navigation data — anonymous analysis for improving service quality.

joaya9 uses cookies and similar technologies to improve your experience and ensure the proper functioning of the platform. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure security. These cannot be declined because they are required for the platform to function properly.
• Analytics Cookies: Collect anonymous data to understand which pages are used most — helping to improve the service.
• Functionality Cookies: To remember language preferences and account settings — creating your personalized experience.

You can disable non-essential cookies in your browser settings. However, doing so may cause some features of the site to not work properly.

joaya9 does not sell your personal information to third parties. However, limited information may be shared in specific circumstances.

• Payment Processors: bKash, Nagad, Rocket — only the necessary transaction information to securely complete deposits and withdrawals.
• Law Enforcement Agencies: In accordance with legal obligations in the case of court orders or valid government requests.
• Technology Service Providers: For server hosting, cybersecurity, and technical support — only necessary information, under strict confidentiality agreements.
• Business Succession: In the event of a merger or acquisition — with prior notice to users and maintaining the same standards.

In some cases your information may be processed on servers located outside Bangladesh. In such cases joaya9 ensures that the relevant service providers comply with protection measures equivalent to this Policy and that appropriate safeguards are in place for the data transfer.

• Right of Access: You can find out at any time what information we hold about you. Contact our support team to do so.
• Right to Rectification: If any of your information appears incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: After closing your account, you can request deletion of your personal information in certain circumstances — except for information that must be retained for legal reasons.
• Right to Restrict Processing: In certain cases you can request that processing of your information be limited.
• Right to Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Right to Object: You can object to the use of your information for marketing purposes and stop marketing communications at any time.
• Right to Withdraw Consent: Where processing of your information is based on your consent, you can withdraw that consent at any time.

joaya9 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to be maintained due to legal obligations.

8.1 Retention Guidelines

• Active Account Data: For the duration the account remains active, to provide accurate service.
• Transaction Records: Retained for an extended period in accordance with financial regulatory requirements.
• Closed Account Data: May be retained for a set period after account closure for fraud prevention and legal purposes.
• Marketing Data: Removed from marketing communication lists immediately upon withdrawal of consent.

joaya9 is for individuals aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification at the time of registration is mandatory.

If we learn that we have unknowingly collected information from a minor, that information will be immediately deleted from our database and the associated account will be closed.

If you believe a minor is using joaya9, please contact us — we will take action promptly.

joaya9 reserves the right to update or revise this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• By sending a notice to your registered email address.
• By displaying a notification when you log in to the platform.
• By updating the "Last Updated" date at the top of this page.

Continued use of the platform after changes have been made will be considered as your agreement to the updated policy. For important changes, we may ask you to provide explicit consent before they take effect.